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FAQ
Frequently asked questions
Questions about Pivotal Biolabs
Most of what researchers ask us falls into a handful of buckets — purity, use, storage, and shipping. Here’s the plain-language version.
Every batch we sell is tested by an outside diagnostics lab — not just checked in-house — and logged under the batch code on your vial. If a batch fails our purity threshold, it doesn’t ship. Email us the code and we’ll send the full Certificate of Analysis.
No. All Pivotal Biolabs products are strictly for laboratory research use and are not intended for human or veterinary use, clinical trials, or therapeutic application of any kind.
A sample from every batch undergoes HPLC analysis for purity and mass spectrometry for identity confirmation at an independent testing facility. Results are logged against the batch code before the product is released for sale.
Yes. Custom synthesis runs are available for research groups with a defined sequence and quantity. Contact us with your specification and we’ll quote lead time and minimum order size.
Orders placed before 2pm ET on a business day ship the same day. Standard domestic delivery takes 1–3 business days once shipped; tracking is emailed at dispatch.
Store lyophilized (powder) peptides at -20°C, protected from light. Once reconstituted with bacteriostatic water, keep refrigerated at 2–8°C and use within the window noted on your batch’s COA.
We currently ship within the United States only. International shipping is on our roadmap — join our mailing list to be notified when a destination opens up.
Still have a question?
Our team answers technical and order questions directly — no ticket queue.